Support
Need help with Korazon? Email [email protected] and we'll reply within 2 business days.
Common questions
I forgot my password. On the login screen, tap Forgot password. We'll email you a 6-digit code to set a new one. Check your spam folder if it doesn't arrive within a few minutes.
I bought a ticket but Who's going is still locked. Who's going opens once you have a ticket. If the event sells tickets through Humanitix or Eventbrite, your ticket is added to Korazon by email address, so use the same email for Korazon that you bought your ticket with. If you're a member of the hosting organization, you can get a ticket in the app. Still locked? Email us with the event name and the email you used.
My QR code won't scan at the door. Turn your screen brightness up and open the QR from your profile. If it still won't scan, show door staff the ticket you bought from the organizer, or your name and the email you bought it with.
I want to change my name, photo or details. Open your profile and tap Edit profile.
Delete your account
In the app: open your Profile, tap the menu (top right), tap Delete account, then type DELETE to confirm.
By email: write to [email protected] from the email address on your Korazon account, with the subject Delete my account. We'll confirm, then delete your account within 30 days.
Deleting removes your profile, photos, tickets and check-ins, and you can't undo it. Events and organisations other people created stay, without your details. See our Privacy Policy for what we keep.